This Privacy Policy explains how Mackem Lounge by El Kabron Siquijor ("Mackem Lounge", "we", "us" or "our") handles personal information when you contact us, use our reservation website, submit an event or booking request, or communicate with us through WhatsApp.
Information we collect
Depending on how you interact with us, we may receive information such as your name, mobile or WhatsApp number, event type, preferred date and time, expected number of guests, setup preferences, special requests, and the content of messages you send to us. We may also retain reservation status, quotation, deposit and confirmation information needed to manage your request.
How we use your information
We use this information to check availability, respond to enquiries, prepare quotations, manage reservation requests, confirm or update bookings, communicate with you about your event, provide customer support, prevent duplicate or conflicting bookings, and maintain appropriate business records.
WhatsApp and service providers
If you communicate with us through WhatsApp, your messages and related information are also processed through WhatsApp and Meta's services under their applicable terms and privacy practices. We may use service providers, including website hosting and Google services, to operate our reservation and calendar systems. We only use these services as reasonably necessary to operate the reservation process.
Sharing of information
We do not sell your personal information. We may share information with authorized Mackem Lounge personnel and service providers where necessary to handle your enquiry or reservation, operate our systems, comply with legal obligations, or protect our legitimate business interests.
Retention and security
We retain information for as long as reasonably necessary for reservations, customer service, accounting, dispute handling, legal compliance, and legitimate business recordkeeping. We take reasonable measures to protect information under our control, although no online system can guarantee absolute security.
Your choices and requests
You may ask us to correct or delete personal information we control, subject to information we are required or reasonably entitled to retain for legal, accounting, security, or legitimate business purposes. You may also ask us to stop non-essential communications.
Contact us
For privacy questions or requests, contact Mackem Lounge at mackem@elkabronsiquijor.com or via our business mobile/WhatsApp at +63 968 137 6290.
Business address:
Siquijor Circumferential Road, Purok Nangka
Brgy. Tambisan, San Juan, Siquijor 6227
Philippines
Updates to this policy
We may update this Privacy Policy when our services or legal requirements change. The effective date shown above identifies the current version.